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Terms and Conditions


Reservation Length:

All regular prices are for an 8 HOUR RENTAL term. All rentals over 8 hours will be charged according to the number of hours rented. Earliest deliveries start from 8am on the day of the event up to one hour prior to event time. Pickups can range up to 3 hours after the end of event. It is required to have a least a 3 HOUR WINDOW for delivery and pickup so drivers can make deliveries on time, otherwise delivery and pickup times are NOT GUARANTEED. Latest pickup time is 8pm. If the event goes late into the night it is recommended to choose the overnight option (additional fees will be added), and CTPR will then pick up the following morning between 8am and 12pm.




Delivery:

Delivery is included for all inflatables to our REGULAR delivery areas (please check our areas). Tables, Chairs, Tents and Concessions do not include delivery, an additional delivery charge will be applied (unless ordered with an inflatable). Delivery times should be arranged about 1-3 hours before the start of your event; however, deliveries will be made between 8AM and your reservation time. This is necessary in order to meet all Customers requested reservation times. The person who made the reservation or who made payment MUST be present during the time of delivery to sign for the rental. Customer is required to check the rented unit and ALL TIE DOWNS before the driver leaves, as there is no guarantee that the driver can return before pickup time. Deliveries for OVERNIGHT ORDERS will be scheduled for delivery no earlier than 12pm. Delivery fee NOT included unless rented with an inflatable.




Pickup:

Pickups will begin from your requested time, and not before, but can range up to 3 hours after, as drivers have more than one pickup, they could get delayed. If you are finished using the bouncer before the pickup time, you may simply unplug the unit until the driver arrives for pickup. If the driver is running late for any reason, you will be notified immediately. Overnight pickups will occur the next morning between 8am and 12pm.




Setup:

Inflatables can be set up on grass, concrete and asphalt. It is the Customers responsibility to make sure there is a large enough space for setup. Customer is responsible for measuring their setup area to make sure it will fit. If, upon delivery time, CTPR discovers there is not enough space for setup, then a cancellation fee will be applied up to the full amount of the rental. Hills and slight inclines in the setup area should be no more than 5 DEGREES. Gates and walkways have to be a MINIMUM OF 3.5 FEETWIDE FOR ALL INFLATABLES.




Stairs:

Customer must inform CTPR of any stairs/steps necessary to climb to the area of setup. A maximum of 20 stairs/steps are allowed for inflatable setup. If steps surpass the maximum allowed, there will be an additional delivery fee, or the delivery/setup will be cancelled in which case 50% of the reservation cost will be refunded.




Water Slides:

Water slides require a regular garden hose (not provided) within range of the setup area. Water slides DO NOT come with mats or any cushions to be placed under the pool area. If the Customer wishes to place mats for extra cushion, they need to provide it during delivery/setup time. Water should be turned off when the water slides are not being used.




Tables, Chairs and Tents:

Delivery fee for tables, chairs and tents is not included in the rental cost.




Site Preparation:

Customer must make sure setup site is ready, (lawns are mowed, vehicles/obstacles are out of the way, animal feces are removed, setup location is cleared) before the driver is scheduled to arrive. If the site is not ready or accessible when the driver arrives, or if rented equipment cannot be moved directly on site (extra handling is involved), the customer may be charged an additional delivery fee. If the site is not prepared, the driver may be forced to leave and reschedule your delivery at a later time, in which case an additional delivery fee will be applied.




Underground Utilities:

Please be ready to inform the driver of the existence of any underground utilities (phone lines, gas lines, septic system, etc.), that may interfere with the ability to stake and/or anchor equipment. Customer assumes responsibility for any damage to underground equipment or landscaping resulting from equipment installation. It is recommended you contact DIG ALERT at 8-1-1 or 800-422-4133 before our arrival.




Payment:

Crazy Tuna Party Rentals accepts all major credit cards, Cash and Checks.



Deposit:

A deposit of 50% on a credit card is required when placing an order for your rental items. Please understand that when you place a deposit on your order, we prevent others from renting the item you selected. Please read and understand our refund policy as there as times when your deposit will not be refunded if your order is cancelled.




Credit Cards:

All major credit cards are accepted. A 50% deposit is required at time of reservation and balance is due prior to or UPON DELIVERY. If the name on the credit card is different than the person making the reservation, and the credit card owner will not be present to sign for the rental, a CREDIT CARD AUTHORIZATION form will be required to be filled out and sent in for the reservation to be accepted.




Checks:

All payments using checks MUST BE MADE 3 DAYS PRIOR to delivery for the full amount. Checks will not be accepted at time of delivery. All returned checks will be charged a $30.00 fee.




Cash:

The preferred method of payment is COD. Customer can decide to pay COD (a credit card is still required for deposit purposes), however the Customer is required to have the exact cash amount for the balance due since our driver does not carry change.




Cancellation Policy:

If a Customer decides to cancel their reservation, they must do so 72 HOURS (3 days) before their reservation day. If the Customer cancels their order within 48 HOURS (1-2 days) of their reservation date, a cancellation fee of 50% OF THE RENTAL TOTAL will be charged. If the Customer cancels their order the day of the rental, they will be charged the ENTIRE RENTAL AMOUNT. If the Customer cannot get a hold of CTPR or has called after business hours, it is the Customers responsibility to leave a message in CTPRs messaging system regarding cancelling their reservation or sending an email to crazytunapartyrentals@gmail.com regarding cancellation. Please understand we have set aside your items especially for your reservation.




Rain Policy:

In case of rain or severe weather conditions (high winds exceeding 15 mph) during your rental date, the customer is allowed to cancel the reservation the same day as event without any cancellation fee (also will pertain to forecasts with probabilities of rain or high winds greater than 50% likelihood). CUSTOMER MUST CONTACT AND CANCEL BEFORE 7AM ON THE DAY OF THE EVENT. Voicemail and emails before 7am are accepted for cancellation. If the Customer cancels the order, it will be cancelled for the rest of the rental period with no guarantee that CTPR can deliver if weather conditions improve. If the Customer decides to proceed with the order even though the weather forecast calls for rain, but it is not actually raining at the time, then CTPR will go ahead and deliver the order. HOWEVER, if it does start to rain during the rental time, CTPR reserves the right to cancel the order, due to safety concerns, WITH NO REFUND PROVIDED! During inclement rain/weather, it is unsafe for ANYONE to play inside the inflatables, therefore we DO cancel orders during rain/inclement weather days. IT IS THE CUSTOMERS RESPONSIBILITY TO CONTACT CTPR TO CANCEL OR GO THROUGH WITH THEIR ORDER DURING THESE INCLEMENT WEATHER DAYS BEFORE 7AM. IF THE CUSTOMER DECIDES TO CANCEL THE ORDER AFTER THE DRIVER HAS ARRIVED AT THE LOCATION, CTPR RESERVES THE RIGHT TO CHARGE THE CUSTOMER A CANCELLATION FEE FOR NOT CONTACTING PRIOR TO DELIVERY.




Park Reservations:

Note: Customer must be present at least 1-2 hours before time of delivery.




Permits:

Customer should call the local city Parks and Recreation Department to inquire about their rules and regulations prior to placing an order. Park permits are required from the customer prior to the event date by most parks, some do not require one, so please check with park officials to make sure. If a permit is required CTPR can obtain the permit (additional fee required). If the Customer does not pick up the permit or falsifies the information, park officials may require the inflatable to be picked up during the event, in which case there will be no refund. IF CUSTOMER OBTAINS PERMIT, A COPY MUST BE SENT TO CTPR AT crazytunapartyrentals@gmail.com before the event date. If CTPR has obtained the permit for you, we will also email you a copy for your records as well.




Insurance:

CTPR has full liability insurance and delivers to all parks that allow inflatables. Parks require the applicant to acquire additional insurance from CTPR for the bouncer rental. Customer should reserve units approximately 3-4 days before the event day to allow time for processing the required insurance certification with the park.




Electricity:

A generator is required for all inflatables going to a park, unless the park facility provides electricity and the customer has ensured there will be a dedicated 15 AMP circuit available. Please contact CTPR to make sure you reserve the correct amount of generators for your event.




Water Units:

Water units cannot be set up at a park since a dedicated water supply and water hose are required, something that parks do not provide for their guests.




Tables, Chairs and Umbrellas:

We do not deliver tables, chairs or umbrellas to a park unless an inflatable is included in the order.




Electricity Responsibility:

NOTE: Providing adequate electricity is solely the Customers responsibility. Customer must make sure there is an adequate number of electrical outlets, with sufficient power, to keep the units working properly. If there are no electrical outlets available at the setup location (i.e. parks, fields, parking lots), then a generator will be required.




Electrical Outlets:

All outlets must be capable of providing a dedicated minimum of 15 AMPS for each blower. Make sure the electrical outlets you intend to use are equipped with a GROUND FAULT INTERRUPTER (GFI). Newer electrical outlets usually are equipped as such. Please note that insufficient electricity can create major problems during the course of the rental period.




Extension Cords:

A 50-foot extension cord will be provided for all inflatable rentals, please make sure that the setup site is no further than 25 feet. All extension cords are 3-prong cords that are UL and CE approved.




Concession Machines:

Most concession machine rentals (except cotton candy) are table-top machines and a table will be provided. ALL machines come with a 50-foot extension cord. All machiness come with all the accessories needed for 50 servings. Our driver will be responsible for instructing the Customer and providing a set of instructions on how to operate the machines. The signature of the rental agreement is proof of the driver's instructions.




Supervision of Inflatables:

Customer is responsible for supervising the safety and conduct of all participants using CTPR products. Therefore, there MUST be a responsible and mature adult supervising the operation of the units AT ALL TIMES. Safety of all the participants in the units is the RESPONSIBILITY OF THE PERSON SUPERVISING. All units come with safety instructions which are located in the front of the unit. They need to be read and understood by any and all people supervising. Participants inside the units SHOULD NOT AT ANY TIME be allowed to do anything that is/are prohibited by the safety rules. Blatant disregard of these safety rules may result in serious physical injuries. Also, additional fees may be incurred by any damage caused by the use of SILLY STRING, food or other items not allowed in units. CTPR does provide inflatable attendant service for larger events. Attendants will come out and supervise the safety of participants using the inflatable units for an additional fee. IT WILL BE THE PARENTS RESPONSIBILTY TO ENSURE ALL PARTICIPANTS/CHIDREN FOLLOW THE ATTENDANTS GUIDELINES DURING THE RENTAL PERIOD.




Third Party Members:

All third party members who are reserving units from CTPR must be first approved by CTPRs representatives. Please contact CTPR at (951) 318-5968 to receive the third party member application and to submit it in due time. Third party members include anyone who places the reservation and who will not be present on the day of the event.